Terms and Conditions

I. General provisions

These Terms and Conditions are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).

Seller:

Full name: Ondřej Petr
Company ID: 22148949
Registered address: Nad Vlečkou 738, Orlová, 735 14
Email: ondrej@balkni.cz
Telephone: +420 732 331 776
Online store: www.balkni.cz

The Seller is not a value added tax (VAT) payer. All prices listed on the website are final.

(hereinafter the “Seller”).

These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer arising in connection with a purchase contract concluded through the Seller’s online store.
“Buyer” means a natural or legal person who enters into a purchase contract with the Seller. “Consumer” means a natural person who, when entering into a contract, is not acting within the scope of their business activities or independent professional practice.
These Terms and Conditions apply both to a Buyer who is a Consumer and to a Buyer acting within the scope of their business activities, unless expressly stated otherwise.
These Terms and Conditions form an integral part of the purchase contract. Any terms agreed between the Seller and the Buyer that differ from these Terms and Conditions shall take precedence over their provisions.
The purchase contract and these Terms and Conditions are concluded in Czech.

II. Information about goods and prices

Information about the goods offered, including their main features, specifications and price, is provided for each product in the online store.
Prices of goods include all taxes and charges that the Seller is required to charge. Delivery costs and any other charges are listed separately during the ordering process. The final order price is displayed to the Buyer before the order is submitted as binding.
Prices of goods remain valid for as long as they are displayed in the online store. This provision does not preclude the possibility of agreeing on individual pricing terms.
Products displayed in the online store are for informational purposes. The Seller is not obliged to conclude a purchase contract for displayed goods, except where such an obligation arises from legal regulations or a contract already concluded.
Product photographs are for illustrative purposes. As products are handmade and natural materials are used, individual items may differ slightly in the grain, texture, shade or other natural characteristics of the material. Such variations do not in themselves constitute a defect, provided they do not affect the agreed characteristics, functionality or safety of the product.
Delivery costs and any other costs associated with delivery of the goods are communicated to the Buyer before the order is completed.

III. Ordering and conclusion of the purchase contract

The Buyer orders goods using the order form in the online store.
Before submitting the order, the Buyer may review and amend the information entered and verify the total order price, including delivery costs and other charges.
The order is submitted by clicking a button that clearly indicates the obligation to pay, such as “Order with obligation to pay” or other appropriate wording in accordance with applicable legal regulations.
By submitting the order, the Buyer confirms that they have read these Terms and Conditions. Any additional consents, for example to the processing of personal data for marketing purposes, must be obtained separately where required by law.
Upon receipt of the order, the Seller will send the Buyer an acknowledgment of receipt to the email address provided in the order. This automatic acknowledgment does not in itself constitute acceptance of the offer to conclude a purchase contract, unless its content expressly indicates otherwise.
The purchase contract is concluded when the Seller confirms acceptance of the order to the Buyer, or by another means that clearly indicates the Seller’s acceptance of the order.
If the Seller is unable to fulfil any requirement specified in the order, the Seller will contact the Buyer and propose any necessary changes. In such a case, the purchase contract is concluded only when the Buyer accepts the amended offer.
The Buyer may request cancellation of the order before the purchase contract is concluded. After the contract has been concluded, the order may be cancelled by agreement between the parties or under the conditions laid down by law.
In the event of an obvious technical error in the price or other information displayed in the online store, the Seller is not obliged to supply the goods on terms that are clearly erroneous, provided that a purchase contract on those terms has not yet been validly concluded. The Seller will inform the Buyer of the error without undue delay and propose how to proceed.

IV. Payment terms

The Buyer may pay the price of the goods and delivery costs using the payment methods currently available in the online store and displayed during the ordering process.
The Seller may offer, in particular:cashless payment by bank transfer,payment by credit or debit card through a payment gateway,other payment methods listed in the online store.
The Buyer is obliged to pay the price of the goods, including the agreed delivery costs, using the method and within the time limit specified during the ordering process.
In the case of a cashless bank transfer, the purchase price is paid when the relevant amount is credited to the Seller’s account, unless the parties agree otherwise.
The Seller will issue the Buyer with proof of purchase or an invoice, as applicable, and send it electronically to the Buyer’s email address or provide it by another lawful means.
The Buyer acquires ownership of the goods upon payment of the full purchase price, but not before taking delivery of the goods, unless the parties agree otherwise.

V. Delivery of goods

The goods are delivered to the Buyer by carriers or by other methods available in the online store at the time of ordering.
The Buyer selects a delivery method from the options offered during the ordering process. The delivery price is displayed before the order is submitted as binding.
The Seller will inform the Buyer of the estimated delivery time during the ordering process or in the order confirmation. For custom-made products or products made by hand after an order is placed, delivery may take longer; the specific delivery date or estimate will be communicated to the Buyer before the contract is concluded, if known.
The Buyer is obliged to provide accurate and complete information necessary for delivery of the goods and to duly take delivery of them.
If, for reasons attributable to the Buyer, the goods must be delivered repeatedly or by a method other than agreed, the Buyer may be required to pay the reasonably incurred additional costs, where permitted by law.
Upon receipt of the shipment, the Buyer is advised to check the condition of the packaging. Any damage to the shipment should be reported to the carrier and the Seller without delay. However, intact packaging or failure to inspect the shipment upon receipt does not in itself limit the Buyer’s statutory rights in respect of defective performance.
The risk of damage to the goods passes to the Consumer when the Consumer takes delivery of them. If the Consumer entrusts delivery to a person other than a carrier offered by the Seller, the risk of damage passes under the conditions set out in the Civil Code.
The Seller will deliver the goods by the agreed date. If no date has been expressly agreed, the relevant provisions of the Civil Code shall apply.

VI. Withdrawal from the purchase contract

A Buyer who is a Consumer and has concluded a purchase contract through the online store has the right to withdraw from the purchase contract without giving a reason within 14 days, unless otherwise provided by law.
The withdrawal period begins: on the day the goods are received,on the day the last delivery of goods is received, if the contract concerns several types of goods or delivery of several parts,on the day the first delivery of goods is received, if the contract concerns regular recurring deliveries of goods.
To meet the deadline, it is sufficient for the Consumer to send notice of withdrawal before the period expires.
The Consumer may withdraw from the contract by making any unequivocal statement addressed to the Seller, for example by email to ondrej@balkni.cz. The Consumer may also use the model form included in the appendix to these Terms and Conditions.
The Consumer is obliged to send or hand over the goods to the Seller without undue delay, and no later than 14 days from withdrawal from the contract, unless the parties agree otherwise. The Consumer bears the direct costs of returning the goods, unless otherwise agreed and provided that the Seller duly informed the Consumer of this obligation in advance.
The Consumer is liable for any diminished value of the goods resulting from handling them in a manner other than that necessary to establish their nature, characteristics and functioning.
The Seller will refund all payments received from the Consumer, including delivery costs, no later than 14 days from withdrawal from the contract. For delivery costs, the amount corresponding to the least expensive delivery method offered will be refunded. The Seller is not obliged to refund the payments before receiving the returned goods or before the Consumer proves that the goods have been sent back, whichever occurs first.
Payments will be refunded using the same method used for the original transaction, unless the parties agree otherwise and this does not incur additional costs for the Consumer.
The right to withdraw from the contract does not apply in cases prescribed by law, in particular to the supply of goods made to the Consumer’s specifications or personalised, provided the statutory conditions for this exemption are met.
The fact that a hangboard is handmade does not, by itself, automatically exclude the Consumer’s right to withdraw from the contract. If it is a standard product from the online store’s range, the usual 14-day period generally applies. An exception may apply, for example, to a product individually customised to the customer’s specific requirements.
The right to withdraw from the contract under this section applies to Consumers. A Buyer entering into a contract within the scope of their business activities does not have this statutory consumer right, unless otherwise agreed.

VII. Rights arising from defective performance and complaints

The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt and conform to the purchase contract and the requirements laid down by law.
In particular, the goods must:conform to the agreed description, type, quantity and quality,be fit for the purpose for which goods of this kind are normally used, or for a purpose expressly agreed by the parties,have the characteristics that the Buyer may reasonably expect in view of the nature of the product and the information provided in the online store,be supplied with accessories and instructions that may reasonably be expected or are required by law.
For consumer purchase contracts, the Buyer may report a defect that becomes apparent in the goods within two years of receipt. The period for reporting a defect and the related rights are governed by the legal regulations in force at the time.
In the event of a defect, the Consumer has the right to have it remedied, as appropriate by repair or by delivery of a new, defect-free item. The Seller may refuse the chosen remedy if it is impossible or disproportionately costly compared with the other remedy.
The Consumer may claim a reasonable price reduction or withdraw from the contract in the cases prescribed by law, in particular if the Seller has refused to remedy the defect or has failed to remedy it properly and in a timely manner, the defect recurs, the defect constitutes a material breach of contract, or it is clear from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Consumer.
The Consumer may not withdraw from the contract if the defect is insignificant; in such a case, however, the Consumer may be entitled to a reasonable price reduction.
Rights arising from defective performance do not cover normal wear and tear corresponding to ordinary use or defects of which the Buyer was expressly notified before concluding the contract and which were taken into account in the purchase price. This does not affect the Consumer’s rights under mandatory legal regulations.
Products made from natural wood may vary in grain, shade and texture. These natural characteristics do not in themselves constitute a defect, provided the product conforms to the agreed description and retains the required functionality and safety.
The Buyer may submit a complaint by email to ondrej@balkni.cz or by another means that enables the Seller to receive and process the complaint. To expedite processing, it is advisable to provide the order number, a description of the defect and photographs, if they can substantiate the defect.
The Seller will provide the Buyer with confirmation of receipt of the complaint and subsequently confirmation of how and when it was resolved, or a written explanation if the complaint is rejected.
For a Consumer, the complaint, including remedying the defect, will be resolved and the Consumer informed of its resolution no later than 30 days from submission of the complaint, unless the Seller and the Consumer agree on a longer period. Expiry of this period without resolution has the consequences prescribed by law.
In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs associated with submitting it, to the extent prescribed by law.
The rights and obligations of the parties relating to defective performance are governed primarily by the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

VIII. Specifics of handmade wooden hangboards

BALKNI hangboards are handmade, primarily from natural wood. Each item may therefore have individual material characteristics, particularly variations in grain, shade, texture and growth rings.
Photographs published in the online store show the products and may be illustrative. A particular product may differ slightly from the photograph in the natural characteristics of the wood, without affecting its agreed functionality.
Handmaking may result in minor visual variations. Such variations are acceptable only to the extent consistent with the nature of the product and must not impair its stated characteristics, quality, functionality or safety.
Wood is a natural material that reacts to changes in temperature and humidity. Inappropriate storage or use may cause it to shrink, swell, warp or crack. The Buyer is obliged to store and use the product in accordance with the Seller’s instructions.
The hangboard must be used and stored in conditions appropriate to its material and construction. Prolonged exposure to moisture, water, extreme temperatures or other unsuitable conditions may affect the product’s characteristics.
The Buyer acknowledges that the natural characteristics of wood and changes caused by inappropriate storage or use must be distinguished from manufacturing defects. This provision does not limit the Buyer’s statutory rights arising from defective performance.

IX. Safety and proper use of the hangboard

The hangboard is a training aid intended for climbing and strength training. Its use involves the risk of falling, overexertion and injury to the fingers, tendons, joints and other parts of the body.
Before first use, the Buyer is obliged to check the condition of the product and follow the instructions for installation, assembly, use and maintenance provided with the product.
The hangboard must be secured to a suitable, sufficiently strong and stable surface in a manner consistent with the product’s construction and the Seller’s instructions. The method of fastening, the fasteners used and the suitability of the mounting surface are essential to safe use.
Before each use, the Buyer is obliged to check the condition of the hangboard, its fastening and any signs of damage to a reasonable extent. If cracks, loose fastenings, significant deformation or any other suspected damage are detected, the product must not be used further until its safety has been verified and any defect remedied.
The Buyer is responsible for using the hangboard in a manner appropriate to their abilities, experience, physical condition and level of training. It is recommended to progress gradually, use proper technique and not exceed one’s physical limits.
The Seller is not liable for injury or damage caused by incorrect assembly, unsuitable fastening, use contrary to the instructions, inadequate inspection of the product’s condition, unauthorised modifications or other improper handling, unless the Seller is liable for such injury or damage under applicable law.
Nothing in these Terms and Conditions excludes or limits the Seller’s liability to the extent that it cannot be excluded or limited under applicable law, in particular liability for product defects or for injury or damage caused by a defective product.
The Seller recommends that the Buyer take their health into account when training and, if in doubt, consult a qualified professional about the suitability of the training.

X. Personal data protection

The Seller processes Buyers’ personal data to the extent necessary to process orders, perform purchase contracts, fulfil legal obligations and protect its legitimate interests.
Personal data may include, in particular, the Buyer’s first and last name, delivery and billing address, email address, telephone number, and order and payment details to the extent necessary for the relevant purpose.
Personal data may be disclosed to carriers, payment service providers, the operator of the online store platform, accountants or other contractual partners where necessary to operate the online store, process an order or fulfil legal obligations.
Personal data is retained for as long as necessary to fulfil the purpose of processing and for the period required by the applicable legal regulations.
To the extent provided by law, the Buyer has the right to access, rectify and erase their personal data, restrict its processing, request its portability and object to its processing. The Buyer also has the right to lodge a complaint with the Office for Personal Data Protection.
Detailed information on the processing of personal data, the cookies used and any sending of commercial communications is provided in a separate document, Privacy Policy, available on the online store’s website.

XI. Out-of-court resolution of consumer disputes

If a dispute arising from a purchase contract between the Seller and a Consumer cannot be resolved by mutual agreement, the Consumer may refer it to an out-of-court consumer dispute resolution body.
The body generally competent to resolve consumer disputes out of court is:

Czech Trade Inspection Authority (ČOI)
Central Inspectorate – ADR Department
Štěpánská 567/15
120 00 Prague 2
Website: ⁠www.coi.gov.cz
ADR information: ⁠adr.coi.cz

The consumer may also make use of other means of protecting their rights under the applicable legislation.
Out-of-court consumer dispute resolution is an alternative to court proceedings and aims to reach an agreement between the parties.
Information about the competent body and the procedure for out-of-court consumer dispute resolution is available on the Czech Trade Inspection Authority’s website. The European ODR platform was discontinued as of 20 July 2025 and is therefore no longer referred to in the terms and conditions.

XII. Final Provisions

Legal relations between the seller and the buyer are governed by the laws of the Czech Republic, in particular the Civil Code and the Consumer Protection Act.
If a relationship established by a purchase agreement contains an international element, it is governed by Czech law, provided that such a choice of law is permissible. This does not affect the consumer rights granted to the consumer by mandatory provisions of the law that would otherwise apply.
The seller is not bound by any codes of conduct in relation to the buyer unless expressly stated otherwise on the website.
All rights to the content of the online store, in particular photographs, texts, graphic elements, the logo and other materials, are protected by the applicable legislation. Unauthorized copying, distribution or other use of these materials is not permitted without the consent of the rights holder.
The seller reserves the right to make reasonable amendments or additions to the terms and conditions. The new version takes effect upon publication on the website, unless stated otherwise. Amendments do not retroactively affect rights and obligations arising under agreements already concluded.
Purchase agreements are archived electronically to the extent and for the period required by the applicable legislation.
If any provision of these terms and conditions becomes invalid or ineffective, this does not affect the validity of the remaining provisions, unless otherwise provided by law.
These terms and conditions take effect on 19 October 2026.

Notice of Withdrawal from the Purchase Agreement

I hereby give notice that I am withdrawing from the purchase agreement concluded through the BALKNI online store.

Order details

Order number: ……………………………………………………

Order date: ……………………………………………………

Date goods received: ………………………………………………..

Name of product being returned: ………………………………………….

Buyer details

First and last name: ……………………………………………………

Address: …………………………………………………………………

Email: ………………………………………………………………….

Telephone (optional): …………………………………………………

Refund

I would like the funds to be refunded using the same method used to pay for the original order, unless we agree otherwise.

Bank account number for any payment by another agreed method (optional):
……………………………………………………………………………..

Date: ……………………………………………………

Signature (only if submitting the form in hard copy):
……………………………………………………………………………..

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Country/Region

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